JOB SUMMARY
The Information Technology Technician will support the school’s technical needs in IT systems, hardware, and software. The IT technician is responsible for supporting technology by consulting with the Director, Educational Technology, faculty, staff, and students to solve emergent issues, coordinating as directed with any offsite third-party vendor to facilitate on campus work, providing monitoring of departmental ticketing, classroom, and Audio/Visual systems, and assisting with the development of documentation.
QUALIFICATIONS
- Associate's degree in information systems, computer technology, or related discipline;
- 1 year of work-related experience with computer, server and related appliance operating systems;
- 1 year of experience maintaining and troubleshooting computer and network services;
- Knowledge of technical requirements of IT solutions;
- Ability to facilitate communication among departments, build trust, and develop relationships with staff, faculty, students, and IT staff;
- Ability to critically think and problem-solve;
- Effective written and oral communication;
- Proficient using Microsoft Suite applications.
RESPONSIBILITIES
This job description is not to be considered an exhaustive or exclusive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related activities as requested. This list describes major responsibilities to support the IT and ET efforts for MTSA:
- Works collaboratively with the faculty, staff, students, and offsite vendor in identifying and responding to information technology needs and priorities.
- Assists in providing technical support for the MTSA network, hardware and software, and other information systems.
- Works collaboratively with IT and ET staff to develop team cross-training opportunities and knowledge-sharing.
- Develops and maintains inventory records of location of equipment, status of repairs, etc.
- Assists with software upgrades and other maintenance efforts.
- Trouble-shoots desktop, laptop, audio-visual, and video-conferencing issues involving hardware, software, and/or network problems.
- Assists faculty, staff and student users with questions, problems, etc.
- Acts as backup classroom support for Teaching Assistant, at their request.
- Other work-related duties as assigned.
COMMITTEE INVOLVEMENT
MTSA Staff Committee Member
MTSA Informatics Committee Member
REPORTING
Reports to the Director, Educational Technology
TERMS OF EMPLOYMENT
Full time employment by MTSA
WORKING CONDITIONS
Conditions require lifting and moving objects and equipment up to 10 lbs. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.